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A Social Enterprise providing community based support for adults with learning disabilities and/or autism in the South West

Leading the Way

You First has some of the best terms and conditions for Support Workers in Somerset and this flows from our philosophy that recognises consistency and continuity are vital component of genuine person-centred support. People are not going to experience their expressed outcomes if staff throughput is at a high level. Ensuring that Support Workers are reasonably rewarded and valued inspires commitment and dedication as well as motivation.

You First Support ServicesSupport Workers are paid £9.00 an hour from the start of their contract, and this rises to £9.35 upon completion of their six-month probation. This includes fulfilling the Care Certificate and any specific training relating to the individuals they support.

Weekends are paid at £9.50 and Waking Night Staff are paid £10.50 an hour.

Trevor Holmes, Director, said:

“this obviously means our margins are tight, but if we are serious about people building and growing their lives then we have to invest in staff appropriately in order to facilitate this.”



You First Support Services CICThe ability to reward Support Workers in this way is a personal commitment of You First CEO Andy Robinson. Andy says:

“Everyone knows that staff turnover within social care is at an unacceptably high level. This is a result of several things, not least chronic underfunding from central Government and an apparent inability to tackle what is widely referred to as a “social care crisis”. In my view what this lack of central action affords is an opportunity for providers to really examine their business model and to ask how and why they deliver services. Many providers have an inordinate number of Managers and Directors on the payroll when what really matters is the quality of front-line staff. Investing in and valuing staff is inextricably linked to quality outcomes for people. Investing in the workforce through the implementation of lean approaches and a flat structure means that resources can be redistributed and for a Social Enterprise like You First this means reinvesting in the business itself. Quality staff facilitate quality outcomes.”

Nathalie John, Director of Operations said: “this is incredibly exciting and innovative. We are looking at creating genuine Self-Managed Micro-Teams as this keeps decision making as close to the person as possible which in turn makes person-centred support a reality and we are actively involving the staff themselves in this process via Locality Meetings and through our Staff Board. The Senior Management Team are fully behind this and I am thrilled be part of such a creative organisation that genuinely wants to see vulnerable people empowered and in charge of their lives.”

 For more information regarding You First call 0300 111 9999 or email Nathalie John by clicking here. 

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