11 May 2020
I would like to say how fortunate we were when You First was suggested as the company to look after our relative M who was born with severe autism and learning difficulties, and has also recently been diagnosed as being Bi-Polar.
From the age of 14 M has been in care as her challenging behaviour and medical conditions were too much for her family to cope with. She had many changes of care homes - all promising to be better than the previous one, but none lasting more than a few years. In 2017 there was a deterioration in M's health and behaviour due to several factors and her needs were not being met.
This is when You First took over her care. Great thought was put into how best to help M. Advice was sought from various specialists as to best accommodate her needs. A specialist team of carers was created to promote her well being and encourage her to build on her old skills, many of which she had lost. At all stages her relatives were included in discussions and planning.
M appears much happier and settled at present due to the kindness and thoughtfulness of You First staff who treat her with respect as a unique individual.
Her family would like to thank Andy Robinson for his very special leadership of caring for disabled people.