You First has had a Business Continuity Plan in place from our inception in 2014 and this has been amended and adapted over the years as You First has developed and responded to crises as they come and go.
Nathalie (You First Operational Director) has updated and revised You First's Business Continuity Plan (BCP) on a daily basis as a response to the latest advice from central Government. Government tend to issue updates at 14.00 each day and Nathalie is working hard to ensure that any changes or requirements are communicated to all staff each day around this time ensuring our teams are fully informed. We are working equally as hard to ensure that customers, their families and key professionals are also fully informed.
The latest draft of the BCP has been reviewed and approved by the Senior Management Team (SMT) and it provides internal guidance on how You First will respond during various levels of crisis. Please be assured that the BCP is under constant review and that the SMT will be meeting daily in order to ensure that our responses are informed, proportionate and appropriate at all times.
At the moment You First has two staff who are impacted, one who has removed themselves from work due to underlying health conditions and another who is self-isolating as they may have come into contact with someone who has the condition. Unfortunately, both staff members belong to the same Micro-Team. In situations such as this we must balance our duty of care to customers, staff and indeed the wider public equally and this will inevitably mean that, on occasion, changes to support will have to be made. This was acknowledged by Mel Lock (Director of Social Services, Somerset) on local TV over the weekend and The Care Quality Commission have advised that they expect Providers to: “use your discretion and act in the best way you see fit”. We will work hard to ensure that the impact of this is as minimal as possible but, at the same time, safeguards everybody. Any changes that have to be made will of course be made in full consultation and agreement with our customers and in light of the most up to date national and local guidance.
We all know that some groups of the population are more susceptible to COVID:19 than others, and/or are at greater risk of complications. Our BCP identifies customers and staff who fall into this category and informs our individual and person-centred response.
You First is a person-centred organisation that delivers bespoke community-based support and as such our BCP details individual responses for each customer; no two approaches will be the same. Whilst we evaluate our day to day response pleased be advised that in respect of people who receive less than 24 hour support patterns the time and duration of support may need to change, given the severity of the situation at any given time. This is something that we are keeping under constant review.
Currently all face to face staff meetings have been cancelled however we are looking into virtual meeting technology to ensure that people do not feel isolated.
I sincerely appreciate that this is an unsettling time for everyone, most especially as we are dealing with something that is both unprecedented and unknown. Being bombarded by 24-hour sensational news reporting also doesn't help anyone and neither does confused messages, such as those from central Government over the weekend.
Every step and decision we take will be in the best interests of the people who choose to use You First. We are working as flexibly and responsively as possible to ensure everyone is kept safe and well in what are ever changing and challenging circumstances.
You will undoubtedly have questions and queries regarding this situation, most especially as things are predicted to get worse before they get better. If so please do not hesitate to call 0300 111 9999 where either Nathalie or Samantha will be pleased to answer your questions. You can also email Nathalie who will respond as soon as she is able.
Chief Executive Officer
Other You First Support Services News
Following on from the very successful “Meet the Team” series on the You First Blog, family members...Read More
Breaking News . . . You First Support Workers have...Read More
From Tragedy to Triumph
I found this photo deeply moving and this is because this one image tells an incredible story, one woman's...Read More
Supporting Emotional Health in a Time of Crisis
One of the key skills for anyone working in social care is emotional intelligence. It's so important that...Read More
Social Distancing - Easy Read
Sadly, yesterday we had to deal with a very distressed customer, who has a few hours of support a day. He had...Read More
COVID-19 Easy Read
There is a new virus spreading. It's name is COVID-19 but people are calling...Read More
Don't tolerate hate crime - we all have a responsibility to call it out. Follow this link to see how...Read More
You First is excited to announce that we have teamed up with Mindfulness UK, commissioning them to deliver...Read More
Leading the Way
You First has some of the best terms and conditions for Support Workers in Somerset and this flows from our...Read More
Merry Christmas from everyone at You First. May we also wish you a very peaceful New YearRead More
On Thursday 19th December 2019 people connected with You First met together for a Christmas meal at the Kitchen...Read More
Business Support Team
The Business Support Team play a vital role in You First operations but the critical support they provide is...Read More
The Broadclyst Community Farm Project
For the past our CEO, Andy Robinson, has been developing You First's involvement in the Broadclyst Community...Read More
You First Training Calendar
A number of You First staff got involved in First Aid training at the You First offices in Langport during...Read More
Andy's Going Sober for October!
Andy, our CEO, has signed up to #GoSoberforOctober in a bid to raise funds for Macmillan Cancer Support. It's...Read More
Dream, believe, achieve
Embracing individual ambition is key to how You First supports and works with people. Our focus is about enabling...Read More
A Double Celebration!
Jack Donovan, You First's Administrator, is enjoying a joint celebration. Jack has recently been successful...Read More
You First Office Manager
Steph Griffiths has been You First's Office Manager for three years. Talking of her role Steph says: "I...Read More
All of us at the You First offices would like to take the opportunity to introduce you to a member of our team...Read More